templates/resources/support.twig line 1

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  1. {% set title='Automated A/R Software Support & Maintenance' %}
  2. {% set metaDescription='Learn about all of the support services Invoiced offers to help you learn the product, troubleshoot issues as they arise, and handle support tickets' %}
  3. {% set canonicalUrl=url('support') %}
  4. {% extends "parent.twig" %}
  5. {% block content %}
  7.     <section class="content support">
  8.         <div class="container">
  9.             <h1>Support and Maintenance</h1>
  11.             <h3>Documentation and Knowledge Base</h3>
  12.             <p>
  13.                 The docs contain the latest instructions on using Invoiced and answers to frequently asked questions.
  14.             </p>
  15.             <p>
  16.                 <a href="https://docs.invoiced.com/">
  17.                     Documentation
  18.                 </a>
  19.             </p>
  21.             <h3>Email Support</h3>
  22.             <p>
  23.                 Email support is available on all paid plans. Invoiced users can <a href="https://app.invoiced.com/help">open a support ticket here</a>.
  24.             </p>
  26.             <h3>Phone Support</h3>
  27.             <p>
  28.                 Phone support is available 9am to 5pm CST, Monday – Friday excluding company holidays for customers on <em>Enterprise</em> plans.
  29.             </p>
  30.             <p>
  31.                 Your Invoiced support phone number can be found <a href="https://app.invoiced.com/help">here</a>.
  32.             </p>
  34.             <h3>Our Support Process</h3>
  35.             <p>
  36.                 We log all support requests that we receive from customers over email or phone. It is our goal to respond to any support requests within 4 business hours. Our resolution process is as follows:
  37.             <ol>
  38.                 <li>Trouble ticket opened</li>
  39.                 <li>Engineer assigned to determine and correct the error </li>
  40.                 <li>Periodic reports on the status of the correction</li>
  41.                 <li>Initiate work to correct the error</li>
  42.             </ol>
  43.             </p>
  44.             <p>
  45.                 Software service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the service, is provided to all customers under support for no additional fee. Bug fixes may also be performed to bring the service into substantial conformance with its then current user guide. Planned outages are usually scheduled during weekends and customers are usually notified via email and the dashboard.
  46.             </p>
  48.             <h3>Resellers</h3>
  49.             <p>
  50.                 If you purchased Invoiced from a reseller then please contact your reseller for support.
  51.             </p>
  52.             <p>
  53.                 Resellers may open up a ticket with Invoiced Partner Support.
  54.             </p>
  55.         </div>
  56.     </section>
  58. {% endblock %}
HTTP/2 401 returned for "https://api.hubapi.com/cms/v3/blogs/authors?hapikey=41d1972b-a2ce-454d-9e57-cd6355e00240". (500 Internal Server Error)

Symfony Exception

Symfony Docs

ClientException

HTTP 500 Internal Server Error

HTTP/2 401 returned for "https://api.hubapi.com/cms/v3/blogs/authors?hapikey=41d1972b-a2ce-454d-9e57-cd6355e00240".

Exception

Symfony\Component\HttpClient\Exception\ ClientException

in vendor/symfony/http-client/Response/TraceableResponse.php (line 212)
  1.         if (500 <= $code) {
  2.             throw new ServerException($this);
  3.         }
  5.         if (400 <= $code) {
  6.             throw new ClientException($this);
  7.         }
  9.         if (300 <= $code) {
  10.             throw new RedirectionException($this);
  11.         }
in vendor/symfony/http-client/Response/TraceableResponse.php -> checkStatusCode (line 103)
  1.         } finally {
  2.             if ($this->event && $this->event->isStarted()) {
  3.                 $this->event->stop();
  4.             }
  5.             if ($throw) {
  6.                 $this->checkStatusCode($this->response->getStatusCode());
  7.             }
  8.         }
  9.     }
  11.     public function toArray(bool $throw = true): array
TraceableResponse->getContent() in src/Blog.php (line 181)
  1.                     'hapikey' => $this->hubSpotKey,
  2.                     'after' => $after,
  3.                 ],
  4.             ]);
  6.             $result = json_decode($response->getContent(), true);
  7.         } catch (HttpExceptionInterface $e) {
  8.             $this->logger->error('Could not load blog posts from HubSpot', ['exception' => $e]);
  10.             throw $e;
  11.         }
Blog->loadBlogAuthors() in src/Blog.php (line 152)
  1.         if (!isset($this->authors)) {
  2.             $beta = $bustCache ? INF : null;
  3.             $this->authors = $this->cache->get('blog_authors', function (ItemInterface $item) {
  4.                 $item->expiresAfter(86400); // cache for 1 day
  6.                 return $this->loadBlogAuthors();
  7.             }, $beta);
  8.         }
  10.         return $this->authors;
  11.     }
in vendor/symfony/cache/Adapter/TraceableAdapter.php -> App\{closure} (line 51)
  2.         $isHit = true;
  3.         $callback = function (CacheItem $item, bool &$save) use ($callback, &$isHit) {
  4.             $isHit = $item->isHit();
  6.             return $callback($item, $save);
  7.         };
  9.         $event = $this->start(__FUNCTION__);
  10.         try {
  11.             $value = $this->pool->get($key, $callback, $beta, $metadata);
in vendor/symfony/cache/LockRegistry.php -> Symfony\Component\Cache\Adapter\{closure} (line 108)
  2.                 if ($locked || !$wouldBlock) {
  3.                     $logger && $logger->info(sprintf('Lock %s, now computing item "{key}"', $locked ? 'acquired' : 'not supported'), ['key' => $item->getKey()]);
  4.                     self::$lockedFiles[$key] = true;
  6.                     $value = $callback($item, $save);
  8.                     if ($save) {
  9.                         if ($setMetadata) {
  10.                             $setMetadata($item);
  11.                         }
in vendor/symfony/cache/Traits/ContractsTrait.php :: compute (line 100)
  1.             }
  3.             try {
  4.                 $value = ($this->callbackWrapper)($callback, $item, $save, $pool, function (CacheItem $item) use ($setMetadata, $startTime, &$metadata) {
  5.                     $setMetadata($item, $startTime, $metadata);
  6.                 }, $this->logger ?? null);
  7.                 $setMetadata($item, $startTime, $metadata);
  9.                 return $value;
  10.             } finally {
  11.                 unset($this->computing[$key]);
in vendor/symfony/cache-contracts/CacheTrait.php -> Symfony\Component\Cache\Traits\{closure} (line 72)
  1.             }
  2.         }
  4.         if ($recompute) {
  5.             $save = true;
  6.             $item->set($callback($item, $save));
  7.             if ($save) {
  8.                 $pool->save($item);
  9.             }
  10.         }
in vendor/symfony/cache/Traits/ContractsTrait.php -> contractsGet (line 107)
  2.                 return $value;
  3.             } finally {
  4.                 unset($this->computing[$key]);
  5.             }
  6.         }, $beta, $metadata, $this->logger ?? null);
  7.     }
  8. }
in vendor/symfony/cache-contracts/CacheTrait.php -> doGet (line 35)
  1.      *
  2.      * @return mixed
  3.      */
  4.     public function get(string $key, callable $callback, float $beta = null, array &$metadata = null)
  5.     {
  6.         return $this->doGet($this, $key, $callback, $beta, $metadata);
  7.     }
  9.     /**
  10.      * {@inheritdoc}
  11.      */
in vendor/symfony/cache/Adapter/TraceableAdapter.php -> get (line 56)
  1.             return $callback($item, $save);
  2.         };
  4.         $event = $this->start(__FUNCTION__);
  5.         try {
  6.             $value = $this->pool->get($key, $callback, $beta, $metadata);
  7.             $event->result[$key] = get_debug_type($value);
  8.         } finally {
  9.             $event->end = microtime(true);
  10.         }
  11.         if ($isHit) {
TraceableAdapter->get('blog_authors', object(Closure), INF) in src/Blog.php (line 149)
  2.     public function getAuthors(bool $bustCache = false): array
  3.     {
  4.         if (!isset($this->authors)) {
  5.             $beta = $bustCache ? INF : null;
  6.             $this->authors = $this->cache->get('blog_authors', function (ItemInterface $item) {
  7.                 $item->expiresAfter(86400); // cache for 1 day
  9.                 return $this->loadBlogAuthors();
  10.             }, $beta);
  11.         }
Blog->getAuthors(true) in src/Blog.php (line 37)
  1.      * WARNING: This will be slow and should not be called
  2.      * unless intentional.
  3.      */
  4.     public function bustCache(): void
  5.     {
  6.         $this->getAuthors(true);
  7.         $this->getTags(true);
  8.         $this->getAllPosts(true);
  9.     }
  11.     public function getAuthor(string $slug): ?array
Blog->bustCache() in src/EventSubscriber/ContentRefreshSubscriber.php (line 45)
  1.         // Update the last refresh time now to minimize cache stampede
  2.         $this->cache->get('lastContentRefresh', function () {
  3.             return time();
  4.         }, INF);
  6.         $this->blog->bustCache();
  7.     }
  9.     public static function getSubscribedEvents(): array
  10.     {
  11.         return [
ContentRefreshSubscriber->refresh() in src/EventSubscriber/ContentRefreshSubscriber.php (line 34)
  1.         $lastRefresh = $this->cache->get('lastContentRefresh', function () {
  2.             return 0;
  3.         });
  5.         if ($lastRefresh < strtotime('-5 minutes')) {
  6.             $this->refresh();
  7.         }
  8.     }
  10.     private function refresh(): void
  11.     {
in vendor/symfony/event-dispatcher/EventDispatcher.php -> onKernelTerminate (line 270)
  1.                     $closure = static function (...$args) use (&$listener, &$closure) {
  2.                         if ($listener[0] instanceof \Closure) {
  3.                             $listener[0] = $listener[0]();
  4.                             $listener[1] = $listener[1] ?? '__invoke';
  5.                         }
  6.                         ($closure = \Closure::fromCallable($listener))(...$args);
  7.                     };
  8.                 } else {
  9.                     $closure = $listener instanceof \Closure || $listener instanceof WrappedListener ? $listener : \Closure::fromCallable($listener);
  10.                 }
  11.             }
in vendor/symfony/event-dispatcher/EventDispatcher.php :: Symfony\Component\EventDispatcher\{closure} (line 230)
  2.         foreach ($listeners as $listener) {
  3.             if ($stoppable && $event->isPropagationStopped()) {
  4.                 break;
  5.             }
  6.             $listener($event, $eventName, $this);
  7.         }
  8.     }
  10.     /**
  11.      * Sorts the internal list of listeners for the given event by priority.
in vendor/symfony/event-dispatcher/EventDispatcher.php -> callListeners (line 59)
  1.         } else {
  2.             $listeners = $this->getListeners($eventName);
  3.         }
  5.         if ($listeners) {
  6.             $this->callListeners($listeners, $eventName, $event);
  7.         }
  9.         return $event;
  10.     }
in vendor/symfony/http-kernel/HttpKernel.php -> dispatch (line 94)
  1.     /**
  2.      * {@inheritdoc}
  3.      */
  4.     public function terminate(Request $request, Response $response)
  5.     {
  6.         $this->dispatcher->dispatch(new TerminateEvent($this, $request, $response), KernelEvents::TERMINATE);
  7.     }
  9.     /**
  10.      * @internal
  11.      */
in vendor/symfony/http-kernel/Kernel.php -> terminate (line 159)
  1.         if (false === $this->booted) {
  2.             return;
  3.         }
  5.         if ($this->getHttpKernel() instanceof TerminableInterface) {
  6.             $this->getHttpKernel()->terminate($request, $response);
  7.         }
  8.     }
  10.     /**
  11.      * {@inheritdoc}
Kernel->terminate(object(Request), object(Response)) in public/index.php (line 36)
  2. $kernel = new Kernel($_SERVER['APP_ENV'], (bool) $_SERVER['APP_DEBUG']);
  3. $request = Request::createFromGlobals();
  4. $response = $kernel->handle($request);
  5. $response->send();
  6. $kernel->terminate($request, $response);

Logs 3

Level Channel Message
INFO 07:35:57 php User Deprecated: Since symfony/framework-bundle 5.3: The "session.storage.native" service is deprecated, use "session.storage.factory.native" instead. 
{
    "exception": {}
}
INFO 07:35:57 php User Deprecated: Since symfony/framework-bundle 5.3: The "session.storage.metadata_bag" service is deprecated, create your own "session.storage.factory" instead. 
{
    "exception": {}
}
INFO 07:35:57 request Matched route "_profiler_open_file". 
{
    "route": "_profiler_open_file",
    "route_parameters": {
        "_route": "_profiler_open_file",
        "_controller": "web_profiler.controller.profiler::openAction"
    },
    "request_uri": "https://www.invoiced.project-release.info/_profiler/open?file=templates%2Fresources%2Fsupport.twig&line=1",
    "method": "GET"
}
INFO 07:35:57 cache Lock acquired, now computing item "lastContentRefresh" 
{
    "key": "lastContentRefresh"
}
INFO 07:35:57 cache Lock acquired, now computing item "blog_authors" 
{
    "key": "blog_authors"
}
INFO 07:35:57 http_client Request: "GET https://api.hubapi.com/cms/v3/blogs/authors?hapikey=41d1972b-a2ce-454d-9e57-cd6355e00240"
INFO 07:35:57 http_client Response: "401 https://api.hubapi.com/cms/v3/blogs/authors?hapikey=41d1972b-a2ce-454d-9e57-cd6355e00240"
ERROR 07:35:57 app Could not load blog posts from HubSpot 
{
    "exception": {}
}
CRITICAL 07:35:57 php Uncaught Exception: HTTP/2 401 returned for "https://api.hubapi.com/cms/v3/blogs/authors?hapikey=41d1972b-a2ce-454d-9e57-cd6355e00240". 
{
    "exception": {}
}
CRITICAL 07:35:57 request Uncaught PHP Exception Symfony\Component\HttpClient\Exception\ClientException: "HTTP/2 401 returned for "https://api.hubapi.com/cms/v3/blogs/authors?hapikey=41d1972b-a2ce-454d-9e57-cd6355e00240"." at /var/www/invoiced/data/www/invoiced.project-release.info/vendor/symfony/http-client/Response/TraceableResponse.php line 212 
{
    "exception": {}
}

Stack Trace

ClientException 
Symfony\Component\HttpClient\Exception\ClientException:
HTTP/2 401  returned for "https://api.hubapi.com/cms/v3/blogs/authors?hapikey=41d1972b-a2ce-454d-9e57-cd6355e00240".

  at vendor/symfony/http-client/Response/TraceableResponse.php:212
  at Symfony\Component\HttpClient\Response\TraceableResponse->checkStatusCode(401)
     (vendor/symfony/http-client/Response/TraceableResponse.php:103)
  at Symfony\Component\HttpClient\Response\TraceableResponse->getContent()
     (src/Blog.php:181)
  at App\Blog->loadBlogAuthors()
     (src/Blog.php:152)
  at App\Blog->App\{closure}(object(CacheItem), true)
     (vendor/symfony/cache/Adapter/TraceableAdapter.php:51)
  at Symfony\Component\Cache\Adapter\TraceableAdapter->Symfony\Component\Cache\Adapter\{closure}(object(CacheItem), true)
     (vendor/symfony/cache/LockRegistry.php:108)
  at Symfony\Component\Cache\LockRegistry::compute(object(Closure), object(CacheItem), true, object(FilesystemAdapter), object(Closure), object(Logger))
     (vendor/symfony/cache/Traits/ContractsTrait.php:100)
  at Symfony\Component\Cache\Adapter\AbstractAdapter->Symfony\Component\Cache\Traits\{closure}(object(CacheItem), true)
     (vendor/symfony/cache-contracts/CacheTrait.php:72)
  at Symfony\Component\Cache\Adapter\AbstractAdapter->contractsGet(object(FilesystemAdapter), 'blog_authors', object(Closure), INF, array(), object(Logger))
     (vendor/symfony/cache/Traits/ContractsTrait.php:107)
  at Symfony\Component\Cache\Adapter\AbstractAdapter->doGet(object(FilesystemAdapter), 'blog_authors', object(Closure), INF, array())
     (vendor/symfony/cache-contracts/CacheTrait.php:35)
  at Symfony\Component\Cache\Adapter\AbstractAdapter->get('blog_authors', object(Closure), INF, array())
     (vendor/symfony/cache/Adapter/TraceableAdapter.php:56)
  at Symfony\Component\Cache\Adapter\TraceableAdapter->get('blog_authors', object(Closure), INF)
     (src/Blog.php:149)
  at App\Blog->getAuthors(true)
     (src/Blog.php:37)
  at App\Blog->bustCache()
     (src/EventSubscriber/ContentRefreshSubscriber.php:45)
  at App\EventSubscriber\ContentRefreshSubscriber->refresh()
     (src/EventSubscriber/ContentRefreshSubscriber.php:34)
  at App\EventSubscriber\ContentRefreshSubscriber->onKernelTerminate(object(TerminateEvent), 'kernel.terminate', object(EventDispatcher))
     (vendor/symfony/event-dispatcher/EventDispatcher.php:270)
  at Symfony\Component\EventDispatcher\EventDispatcher::Symfony\Component\EventDispatcher\{closure}(object(TerminateEvent), 'kernel.terminate', object(EventDispatcher))
     (vendor/symfony/event-dispatcher/EventDispatcher.php:230)
  at Symfony\Component\EventDispatcher\EventDispatcher->callListeners(array(object(Closure), object(Closure)), 'kernel.terminate', object(TerminateEvent))
     (vendor/symfony/event-dispatcher/EventDispatcher.php:59)
  at Symfony\Component\EventDispatcher\EventDispatcher->dispatch(object(TerminateEvent), 'kernel.terminate')
     (vendor/symfony/http-kernel/HttpKernel.php:94)
  at Symfony\Component\HttpKernel\HttpKernel->terminate(object(Request), object(Response))
     (vendor/symfony/http-kernel/Kernel.php:159)
  at Symfony\Component\HttpKernel\Kernel->terminate(object(Request), object(Response))
     (public/index.php:36)